Question 1

How do I create my first AI agent?

Accepted Answer

Sign up for an account, choose your AI access method (ClawOcean AI or your own key), select a compute tier, and click 'Create Instance'. Your agent will be ready in 2-3 minutes.

Question 2

What is ClawOcean AI?

Accepted Answer

ClawOcean AI is our managed AI service powered by Claude Opus 4.6, Anthropic's most capable model. No API key needed - just purchase credits and start using your agent immediately.

Question 3

What is 'Use My Own Key' (BYOK)?

Accepted Answer

BYOK means you use your own API keys from Anthropic or OpenAI. Your keys are stored securely on your dedicated instance - never on our servers. You pay your provider directly with no markup from us.

Question 4

Do I need technical knowledge to use ClawOcean?

Accepted Answer

Not at all! ClawOcean is designed for everyone. Our guided wizards walk you through every step, from account creation to connecting integrations.

Question 5

How do I connect WhatsApp?

Accepted Answer

Go to your instance dashboard, click 'Add Integration', select WhatsApp, and scan the QR code with your phone. The connection is established instantly.

Question 6

Can I use multiple messaging platforms?

Accepted Answer

Yes! You can connect WhatsApp, Telegram, Discord, Slack, and more to a single agent. Messages from all platforms are handled seamlessly.

Question 7

How does Gmail integration work?

Accepted Answer

Connect your Google account via OAuth. Your agent can then read emails, draft responses, and help manage your inbox based on your instructions.

Question 8

How does billing work?

Accepted Answer

You pay a flat monthly fee for compute based on your chosen tier. For AI, you either use ClawOcean AI (pay-as-you-go credits) or bring your own API key (pay your provider directly).

Question 9

How does ClawOcean AI pricing work?

Accepted Answer

ClawOcean AI uses Claude Opus 4.6 with pay-as-you-go pricing: $5 per million input tokens, $25 per million output tokens. Purchase credit packages ($10, $25, $50, $100) and top up anytime. Credits never expire.

Question 10

Can I cancel anytime?

Accepted Answer

Yes! No long-term contracts. Cancel anytime from your dashboard. Downgrades take effect at the next billing cycle.

Question 11

What regions are available?

Accepted Answer

We offer 9 global regions: NYC, SFO, Toronto, London, Frankfurt, Amsterdam, Singapore, Sydney, and Bangalore. Choose the one closest to you for best performance.

Question 12

What is the uptime SLA?

Accepted Answer

We guarantee 99.9% uptime. Our infrastructure includes automatic failover, health monitoring, and auto-healing to keep your agent running 24/7.

Question 13

Is my data secure?

Accepted Answer

Absolutely. All data is encrypted in transit (TLS) and at rest. If you use BYOK, your API keys are stored only on your dedicated instance - never on our servers. We're SOC 2 compliant and never train on your conversations.

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